Operation CallBack - Courier Fraud Awareness

Courier Fraud Awareness - Don’t Get Caught Out!

🚨 ALERT: Criminals posing as Police Officers 🚨

Metropolitan Police are running Operation CallBack, a project designed to crackdown on courier fraudsters, and raise awareness in the community.

We’ve seen a recent spate of fraudsters pretending to be police officers over the phone, even giving fake names and bogus work details to gain your trust. Often, they pretend they have arrested someone in possession of your driving licence or another form of identification. They may call you and claim your account is compromised or ask you to help with an “investigation.” 

Their goal? To trick you into handing over money, cards, or personal information.

✅ Important: Always verify who you’re speaking to!

How to check if they are genuine:

Further advice can be found : How to check an officer's identity | Metropolitan Police 

📢 Share this message to protect friends and family—especially older or vulnerable people.

Operation CallBack is an 8 week intensification, running between 6th October to 28th November, to crackdown on courier fraudsters. The organised crime groups responsible are employing increasingly sophisticated technology and methods to execute their crimes, which require a targeted response from police. 

The project is managed by the Economic Crime unit, but will bring together specialist units, BCUs and external agencies all working together to tackle this crime type.

Courier fraud

Courier Fraud involves criminals calling the victim on the phone impersonating police officers, bank officials or other trusted figures to deceive victims into believing their bank accounts have been compromised and that they must assist with a police, or other trusted agencies, with an investigation. They will then manipulate the victim into withdrawing money, or purchasing high value goods. Later they send a courier to the victims home to collect the money or goods. 

With 80% of victims being over 65 years (average age is 78), older people within our communities are sadly at high risk of exploitation and loss of their hard-earned pensions and life savings.

Between January and July 2025 there have been 282 identified courier fraud offences in London.